REFUNDS & RETURNS

We want you to love your purchase from Flips & Fits. If you’re not completely satisfied, we’re here to help.
Please read our Returns & Refunds policy below.

1. RETURNS WINDOW

You may request a return within 30 days of receiving your order.

Returns requested after 30 days will not be accepted.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, items must be:

Unworn, unwashed and in original condition
With all original tags attached
In the original packaging (where applicable)

4. HOW TO RETURN

To initiate a return, please contact us via email or WhatsApp within 30 days of receiving your order.

We will provide you with return instructions and the return address.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

Items that have been worn, washed, altered or damaged after delivery

5. REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 3–7 business days.
Original shipping fees are non-refundable.

6. EXCHANGES

We only replace items if they are faulty or damaged.
If you need a different size or colour, please return the item and place a new order.

6. FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
We will arrange for a replacement or full refund at no extra cost to you.

8. NEED HELP?

If you have any questions about returns or refunds, please reach out to us.

Email: [email protected]

Phone: 078 621 3427

Hours: Mon – Fri: 9:00 – 17:00
Sat: 9:00 – 13:00