FAQ
How do I place an order
Browse our products and add the items you'd like to your cart. Once you're ready, submit your order request. We'll contact you to confirm availability and provide payment instructions before your order is processed.
What payment methods do you accept?
At the moment, payments are arranged after your order has been confirmed. We currently accept:
• EFT (Electronic Funds Transfer)
• Cash (where applicable)
Payment instructions will be sent to you once we confirm your order.
How long does delivery take?
Once your order has been confirmed and payment has been received, we place your order with our supplier.
Estimated delivery times are:
• Order processing: Up to 7 business days
• Courier delivery: 2–4 business days for major cities
• Outlying areas: Delivery may take an additional 1–3 business days
We aim to get your order to you as quickly as possible and will keep you updated throughout the process.
How do I track my order?
Once your order has been dispatched, we’ll send you a tracking number so you can follow your parcel’s journey.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 30 days of delivery. We’ll work with you to arrange an exchange or another suitable solution.
Can I cancel or change my order?
Yes, provided your order has not yet been processed or shipped. Please contact us as soon as possible, and we’ll do our best to assist.
Do you restock sold out items?
How do I contact customer support?
If you have any questions, we’re here to help.
• Email: [email protected]
• WhatsApp: 078 621 3427
• Or use the Contact Us page on our website.