PRIVACY POLICY

Last Updated: 15 July 2026

Flips & Fits (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flipsnfits.co.za or make a purchase from us. By continuing to use our website, you agree to the use of cookies as described in this policy.​

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you register on the site, place an order, subscribe to our newsletter, respond to a survey, or contact us.

This information may include:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Order and payment information
  • Account login details
  • IP address, browser type, and device information

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your orders and enquiries
  • Improve our website, products, and customer service
  • Send marketing communications (only if you opt in)
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

3. PAYMENT INFORMATION

Flips & Fits currently accepts payment via Electronic Funds Transfer (EFT). Once an order has been placed, customers will receive the necessary banking details to complete payment. Orders will only be processed and prepared for dispatch once payment has been received and confirmed. Flips & Fits does not collect, process, or store customers’ banking passwords, PINs, or card details. We may introduce additional secure payment methods in the future. Any new payment options will be clearly communicated on our website and will be subject to the security measures of the respective payment provider.

4. HOW WE PROTECT YOUR INFORMATION

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. COOKIES

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can choose to accept or decline cookies through your browser settings.

6. SHARING YOUR INFORMATION

We do not sell or rent your personal information. We may share your information with trusted third parties who assist us in operating our website, processing payments (EFT verification), or delivering products, provided they agree to keep this information confidential.

7. YOUR RIGHTS

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Object to or restrict the processing of your information
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: 078 621 3427

Location: South Africa

We will respond to your enquiry as soon as possible.